Customer Service
- Shipping & Delivery
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Shipping is always free* at Pinnacle. Whether you want our awards and products for your conference at Goa or you want them to be shipped to your branch offices in different cities we can ship directly for you. Not only we ensure that we ship free we also take guarantee** to deliver our awards and gifts in perfect condition.
Are you planning for an international conference and all your awards and gifts need to be shipped directly from India? Just let us know while placing the order and for a small fee we can ensure that we pack our goods ready for international shipping. -
* Shipping is not free when we offer special discounted pricing or if we are shipping out of India. If we are charging you for shipping ask your account manager why you do not qualify for free shipping.
** If you do not receive the good in perfect condition and they are damaged please intimate us about the damage at the time of receiving the consignment from the courier company. We will not be able to do much if the loss or damage is reported to us later. - Sending Your Artwork
When you work with Pinnacle Artwork is always free. Take advantages of our well trained design team to create exceptional designs for your award ceremony. Send us your custom matter, logo files etc in our preferred file format and we will create the artwork for free for you. We truly believe that small details can make all the difference in any artwork.-
Please note we will not be able to create great work from jpegs or scanned images with poor resolutions. Copy rights of all artworks produced by Pinnacle rests with Pinnacle. We do not give our original files.
Preferred file format: Corel Draw 13, EPS file, Adobe Illustrator file.
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We charge design fee for all of the following :
1. When we need to outsource design service to a 3rd party for example 3D and 2D design especially for sub surface laser engraving.
2. When we work along with any one of our international manufacturing partner who in turn charge us for design and setup.
3. When we create a new product or a new custom award design from scratch.4. When we create a vector art (line art) for any design or logo file which you give us.
- Branding
- Good branding is a key to a successful promotion. Nothing can be more fatal than a poorly executed artwork on a perfect promotional product. Reason why we have a complete in house setup for designing and branding. 90% of all products sold by us are branded in house. So while we could be sourcing our products from some of the best companies from around the world the final branding with your logo and custom artwork is done in house and under strict quality checks.
- Custom Awards
- Are you looking for an exclusive award to be designed and crafted for your upcoming award ceremony? Talk to us. Over the past many years we have created some of India’s most prestigious awards and we are always looking for new challenges.