Frequently Asked Questions

Here are some questions we get asked frequently. So we answered them in advance for you.

Yes! We have a dedicated team of creative professionals and an in-house manufacturing facility ready to work and bring to life any idea that you may have.

So you can almost always count on us for getting your awards and other recognition products customized to suit your requirement and your company culture.

The time of delivery varies depending on the quantity and your design requirements. But if you have an urgent requirement, let us know over the call and we will tell you the estimated turnaround time and try our best to get your order ready at the earliest.

No worries! Thanks to our in-house manufacturing facility and strong logistics supply chain, we can get your order delivered in record time anywhere in the country.

With the current global situation, we understand how logistics is a concern with most orders. So, whether your team is working in the office or remotely, you can count on us for seamless delivery without the worry of following-up multiple times.

Yes! We do ship internationally and have successfully delivered our awards and recognition products in more than 24 countries.

We understand how recognition products are an extension of your brand! With Pinnacle you can rest assured about the quality of the recognition products.

In addition to a quality check at the end-stage just before dispatch, we also have a dedicated team of quality assurance professionals who make sure that the quality is maintained even during the manufacturing process.

We know contacting customer support numbers multiple times only to talk with a different support executive each time can be a lot frustrating. So we take our customer support and service game a step further!

When you work with Pinnacle, you get a dedicated accounts manager who is your single touchpoint for every question, requirement, billing query, customization request, or delivery update.

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